"This feature isn't available"
If you try to open something and see a "feature not available" message (or an invitation to upgrade), the feature is switched off for your organisation. This guide explains why and what to do.
Why a feature might be off
A feature can be unavailable for one of two reasons:
- Your subscription plan. Some capabilities are included on higher plans. Your plan (Starter, Pro or Enterprise) is set on your billing account.
- It has been switched off for your organisation. Even when your plan includes a feature, an administrator can turn it off for a particular organisation.
In the current version, the feature most commonly gated in this way is quotes, estimates and proforma invoices. These are available on all plans but can be switched off per organisation.
What to do
- Check your plan. Go to your billing account's Plan page to see what your current plan includes and to upgrade if you need to.
- Ask an administrator. If you believe the feature should be on, ask an Owner or Admin of your organisation or billing account to enable it.
- Check you're in the right organisation. Features are set per organisation. If you have more than one, make sure you have the intended one selected in the organisation switcher.
A note on trials
If your free trial has ended, most of the app is blocked until you choose a plan — that is a different message ("trial expired"). See Access denied or account blocked.