Troubleshooting
Answers when something will not do what you expect.
- Troubleshooting overview Most messages you see in Sales Scribe are there to protect your accounts — for example, stopping you editing an invoice that has already been sent to a customer and recorded in…
- Why can't I edit this invoice? If you open an invoice and find you cannot change its lines, customer, or amounts, it is almost certainly because the invoice is no longer a draft. This is by design.
- Why can't I void this invoice? Voiding an invoice reverses it in your accounts. Sales Scribe blocks a void in a few specific situations, each with a clear message. Here is what each one means and how to clear…
- Why can't I issue this invoice? Issuing an invoice records it in your accounts, so Sales Scribe checks a few things first. If issuing is blocked, the message tells you which one failed. Here are the common causes…
- A payment won't save or allocate If you cannot record a payment, or cannot match one to an invoice, one of the checks below has failed. Work through the likely causes.
- The currency can't be changed If you cannot change the currency on an invoice (or another document), it is because changing it after amounts exist would make the figures inconsistent. Here is the rule and what…
- I see a generic error with a reference Sometimes Sales Scribe shows a message like:
- "This feature isn't available" If you try to open something and see a "feature not available" message (or an invitation to upgrade), the feature is switched off for your organisation. This guide explains why and…
- Access denied or account blocked If you are stopped from reaching part of Sales Scribe, the page usually tells you which of a few situations applies. Here is what each means and how to resolve it.
- Emailing a document failed Sales Scribe sends invoices, quotes and other documents by email in the background: when you send, the email is queued and delivered a few moments later. If something goes wrong…
- Why am I being asked to confirm this posting? You tried to save a Spend Money, Receive Money or manual journal entry and instead of posting, Sales Scribe showed:
- Why can't I post into this date? You tried to save something — an invoice, a payment, an expense, a journal — and instead of saving, Sales Scribe said:
- Frequently asked questions Short answers to common questions. Each links to a fuller guide.