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Your account, organisations and users

Choose or change your plan

Your subscription plan sets the features and limits (such as the number of users and organisations) available to your billing account. You choose and upgrade your plan on the Plan…

Choose or change your plan

Your subscription plan sets the features and limits (such as the number of users and organisations) available to your billing account. You choose and upgrade your plan on the Plan page. Payment for the subscription is handled by our secure payment provider, Stripe.

Before you begin

  • You need the Owner or Admin billing-account role.
  • Open the page from the account switcher (Upgrade / Plan) or from Account Overview → Upgrade Plan.

The Plan page

The Choose a Plan page shows:

  • Your Current Plan — your tier, status, when it is valid until, and your current usage of users and organisations.
  • Plan cards — one card per plan (Starter, Pro and Enterprise), each showing its monthly price, its user and organisation limits, and the features it includes. Your current plan is marked Current Plan.

Upgrade your plan

  1. Find the plan you want and select Upgrade.
  2. You are taken to our secure payment provider (Stripe) to enter your payment details and confirm the subscription.
  3. After payment you are returned to a Payment Successful! page confirming that your account has been upgraded and your new features are active. You can then Go to Account Overview.

Your new plan takes effect immediately after payment.

If you change your mind during checkout, you can cancel — you are returned to a Checkout Cancelled page confirming that no charges have been made and your current plan remains active.

Note: The free Starter plan and any downgrade are not handled through checkout. The relevant card shows Contact Support — get in touch and the team will move you to a lower plan and explain how your data is handled under the new limits.

What happens next

  • Your subscription becomes Active and any higher limits apply straight away.
  • You land on a Payment received page that confirms once your account has actually been activated (usually within a few seconds).
  • You receive a subscription confirmation email with your plan details and a link to your account overview.
  • Your plan and status are always visible on Account Overview and the Plan page.

Frequently asked questions

  • Is there a free trial? Yes — new accounts start with a 14-day free trial with access to core features. You can upgrade at any time.
  • What happens to my data if I exceed a limit? Your existing data is safe. If you reach a limit (for example the number of users or organisations), you cannot add more until you upgrade or remove some.
  • How do I downgrade? Contact support and the team will help you move to a lower plan.

Troubleshooting

  • The Upgrade button doesn't appear / I can't reach the Plan page. You need the Owner or Admin role.
  • "Payment provider is not configured." Card checkout is temporarily unavailable — contact support and we will help you subscribe.
  • My plan hasn't updated after paying. Refresh the Account Overview; if it still shows the old plan, contact support with your confirmation email.
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