Account blocked — what to do
If Sales Scribe stops you with a full-page notice instead of the screen you expected, this article explains the most common ones and how to get moving again. Which notice you see depends on whether the problem is your subscription, your permissions, or a missing organisation.
"Your free trial has ended"
Your free trial period is over. Everything you created is safe and waiting.
What to do: select Choose a plan and pick a subscription. You can still reach the billing pages even though the rest of the app is locked. See Choose or change your plan.
Subscription expired, cancelled or suspended
You reach an Account notice when the billing account's subscription is no longer active. The exact wording depends on the status:
- "Your subscription has expired." — select Renew Subscription to go to the Plan page and choose a plan again.
- "Your subscription has been cancelled." — resubscribe at any time from the Plan page to restore access.
- "Your account has been suspended." — select Contact Support; this status is resolved with our help rather than by upgrading.
Every version of this page also offers Switch to a different account, in case you belong to another billing account you can use in the meantime.
Note: Only Owners and Admins can change the plan. If that is not you, ask an Owner or Admin of the account to renew — see Billing-account roles.
"Access Denied"
You see Access Denied when you try to open something your role does not allow — for example a billing action limited to Owners and Admins.
What to do: select Go to Home or Go Back. If you believe you should have access, contact your organisation administrator or the billing account owner to request it. See Organization roles and permissions and Billing-account roles.
"Please select an organization first"
Some pages need an organisation to be selected. If none is, Sales Scribe sends you to the Get Started wizard or shows this message.
What to do:
- If you have organisations, choose one with the organisation switcher.
- If you have none yet, complete the wizard to create your first organisation with an address.
"You don't belong to any billing accounts yet"
On the Select Account page this message means you are not a member of any billing account.
What to do: ask an administrator to invite you to their account, or create your own billing account with + Create new account.
Troubleshooting
- I renewed but I'm still blocked. Refresh the page; if it persists, sign out and back in, then contact support with your payment confirmation.
- The Renew button isn't there. You are probably not an Owner or Admin. Ask one to renew, or switch to an account where you have those rights.
- I keep landing on the Get Started wizard. You have no default organisation with an address yet — finish the wizard, adding an address.